General Terms of Sale

Last updated: 16.10.2024.

Article 1 – Legal Notices

This website is available at the URL https://rouzade.com/ (the “Site”), operated by:

Cabinet ROUZADE (EI Rouzade Olga), address 13 bis Avenue de la Motte Picquet 75007 Paris, French citizenship.

The website hosting is owned by Beget Limited Liability Company, physical address A. Deglava str. 73, LV-1082, Riga, Latvia, phone +7 495 721-80-88.

The site administrator is Olga Ruzad.

The administrator can be contacted at the following phone number +33749859516 and at the following email address cabinet@rouzade.com.

Article 2 – General provisions relating to these general conditions

The General Conditions of Sale (“General Conditions of Sale” or “CGV”) apply exclusively to the online sale of services offered by the Operator on the Site.

The General Terms and Conditions are available to customers on the Site, where they can be consulted directly, and can also be communicated to them upon simple request by any means.

The General Conditions of Sale are binding on the customer who, by checking the appropriate box, acknowledges that he has read and accepted them before placing an order. Validation of an order by confirming it means acceptance by the Buyer of the General Conditions in force on the day of the order, the storage and reproduction of which is ensured by the Operator.

The General Terms and Conditions are also systematically sent along with any order confirmation sent to the Client by the Operator. Therefore, any Client is deemed to have read and unconditionally accepted all provisions of the General Terms and Conditions, which will apply to all services provided by the Operator. The General Conditions of Sale shall prevail over any conflicting terms and conditions that may appear in the General Conditions of Purchase or any other document issued by the Customer. Thus, any contrary terms and conditions established by the Client, in the absence of the Operator's express consent, will have no legal effect in relation to the latter. However, the Operator reserves the right to deviate from certain provisions of the General Conditions, depending on the negotiations carried out with the Customer, by establishing special conditions of sale (in particular by concluding a contract for the provision of services), which will be approved by the customer.

Cabinet ROUZADE is not a law firm and does not provide legal advice.

In accordance with the current regulations and, in particular, the provisions of the law of December 31, 1971, as amended, Cabinet ROUZADE, its directors and employees do not carry out consulting activities in legal matters, drafting private documents or representation. You acknowledge that you are creating your Documents yourself, without consulting a professional attorney. To obtain any legal advice, you acknowledge that you must contact (through the Site or any other means) an attorney or any other person authorized by law to provide legal advice. The Site and/or Services offered on the Site cannot in any way replace consultation with an Attorney.

Cabinet ROUZADE is not an accounting firm.

In accordance with the current regulations and, in particular, the provisions of the order of September 19, 1945, Cabinet ROUZADE, its directors and employees do not carry out any activities to verify, evaluate, maintain or verify the accounts of the company on behalf of its users.

The service to connect you with Attorney Partners is a referral service only.

Conformément à la réglementation applicable, en cas de Mise en Relation avec un Avocat, la relation contractuelle sera totalement autonome, c’est-à-dire établie directement entre l’Avocat et vous sans aucune intervention du Site ou de Cabinet ROUZADE. Cabinet ROUZADE ne peut garantir l’intervention d’un Avocat à la suite d’une Mise en Relation, ce dernier étant totalement libre de son choix et susceptible de ne pas vous assister (notamment en cas de conflit d’intérêt). Par ailleurs, tout Avocat est entièrement libre de proposer un devis personnalisé en fonction de votre situation particulière sur lequel Cabinet ROUZADE n’exerce aucune influence.

Cabinet ROUZADE does not directly provide debt collection services and is not a bailiff (commissaire de justice). Our role is solely to forward your contact details (phone, email) to the bailiff at your request.

In accordance with the current regulations, Cabinet ROUZADE, its directors and employees do not carry out any activities to verify, assess the debt and do not contact debtors on behalf of the client.

In accordance with the applicable regulations, in the event of contact with a certified accountant, bailiff or auditor, the contractual relationship will be completely autonomous, i.e. established directly between the certified accountant, bailiff or auditor and you, without any intervention from the Site or Cabinet ROUZADE. Cabinet ROUZADE cannot guarantee the intervention of a certified accountant, bailiff or auditor.

Article 3 – Description of services

The site is a platform for online sales of services:

• Consultations on business creation;
• Formalities for creating and managing a business;
• Support in filling out legal acts;
• Investment and insurance consultations;
• Training and support in business, marketing and management;
• Consulting on administrative procedures;
• Assistance in organizing events;
• Services for promoting business on the Internet;
• AI — services;
• Subscribe to online content.

(the “Services”), available to any person or entity using the Site (“Customer”). Each of the Services presented on the Site is accompanied by a description indicating its main characteristics. Photographs illustrating the Services do not constitute a contractual document. The services comply with the requirements of current French legislation.

The Client remains responsible for the conditions and consequences of his access to the Site, including via the Internet. This access may involve the payment of fees to technical service providers, such as Internet access providers, for which the user remains responsible. In addition, the Customer is obliged to provide and bear full responsibility for the equipment necessary to connect to the Site.

The Client confirms that he has verified that the computer configuration he is using is secure and in working order.

Article 4 – Creation of a client account

To place an order on the Website, the Buyer must first create a personal account. Once created, in order to access it, the Client must identify himself using his username and a secret, private and confidential password. The Client has the right not to disclose his username and password in accordance with the provisions of the PERSONAL DATA article. Each Client undertakes to maintain strict confidentiality regarding the data, in particular the username and password, allowing him to access his personal account, the Client acknowledges that he alone is responsible for accessing the Service through his username and password, unless fraud is proven . Each Client also undertakes to immediately inform the Operator in the event of loss, misappropriation or fraudulent use of his ID and/or password.

After creating a personal account, the Client will receive an email confirming the creation of a personal account.

The customer undertakes upon registration:

• provide real, accurate and current information at the time of entry into the service registration form and, in particular, not use fictitious names or addresses, or names or addresses without permission to do so.
• keep registration data up to date to ensure that it is real, accurate and up-to-date at all times.

Customer also agrees not to provide or distribute illegal or unwanted information (such as defamatory information or information constituting identity theft) or even harmful information (such as viruses). Otherwise, the Operator will be able to suspend or terminate the Client’s access to the Site at its discretion.

Article 5 – Orders

When a customer places an order, they must select the service they want, as well as the date and time for it. They can check the details of their request and its cost, and review possible date and time corrections before confirming it.

The method for confirming an order on the website is as follows: the client must fill out the required fields of the booking form. Before confirming an order, he must carefully read the General Conditions of Sale (CGV), tick the consent box, then click the “Book” button. This action means irrevocable and unconditional acceptance of the order by the client. It is important to note that if the client does not show up for the scheduled consultation, no refund will be made and the service will be considered completed. Likewise, if a consultation is canceled less than 24 hours prior to the appointment, no refund will be issued and the service will be considered completed.

Archiving of communications, purchase orders and invoices is ensured by the Operator on secure and durable media to ensure an accurate and durable copy. These communications, purchase orders and invoices may be submitted as evidence of the contract. Unless proven otherwise, the data recorded by the Operator on the Internet or by telephone is evidence of all transactions between the Operator and its Clients.

A link to the General Terms and Conditions accepted by the customer will be sent by email upon confirmation of the order so that he can review them.

Order details, including order number, will be confirmed by email in due time and no later than the time of service. The Customer is strongly advised to print and/or retain this order confirmation as proof. The invoice will be sent to the client by email. It is also recommended that you keep this invoice as evidence.

Any email sent to the Client as part of an order will be sent to the email address that the Client uses to identify himself in his personal account.

The Operator reserves the right not to validate the Client’s order for any legal reason, in particular if:

• The Client does not comply with the General Conditions in force at the time of his order;
• The Client's order history shows that amounts for previous orders remain unpaid;
• One of the Client's previous orders is the subject of a dispute that is currently being processed;
• The Client did not respond to the request for confirmation of his order sent to him by the Operator.

The Operator archives purchase and sale agreements for Services in accordance with current legislation. By sending a request to cabinet@rouzade.com, the Operator will provide the Client with a copy of the contract that is the subject of the request.

Any change to the order by the Customer after confirmation of his order is carried out in agreement with the Operator.

The information provided by the Client when placing an order is mandatory for the Client. Therefore, the Operator cannot accept any liability in the event that an error in placing an order prevents or delays delivery/delivery.

The Client declares that he has full legal capacity to comply with these General Conditions.

Registration is open to competent adults and minors, provided they participate under the supervision of a parent or guardian with parental rights. Under no circumstances is registration permitted on behalf of a third party unless you are authorized to represent them (such as a legal entity). Registration is strictly individual for each Client.

If the Client fails to comply with any of the provisions of this Agreement, the Operator reserves the right to terminate said Client's account without prior notice.

Article 6 – Terms of payment and security

The Customer expressly acknowledges that any order placed on the Site is an order with a payment obligation that requires monetary payment in exchange for the provision of the ordered Service.

The Client is notified that the Service cannot be provided until the Operator receives the full amount of the cost of the service from the Client.

The operator uses an online payment solution:

• PayPal;
• Bank transfer.

Orders can be paid using one of the following payment methods:

• Payment by credit card. Payment is made directly on the secure banking servers of the Operator's bank; the Client's bank details do not pass through the Site. Bank details transmitted during payment are protected by an SSL (Secure Socket Layer) encryption process. Therefore, these contact details are not available to third parties.

The Client's order is registered and confirmed after payment is accepted by the bank.

The corresponding amount will be debited from the Client's account only if (i) the details of the bank card used are verified and (ii) the debit has been accepted by the bank that issued the bank card.

Failure to write off amounts due will result in immediate cancellation of the sale.

Payment by bank card may be refused, in particular if its validity has expired, if it has reached the maximum amount of expenses to which the Client is entitled, or if the data entered is incorrect.

• Payment by electronic wallet (such as Paypal). The Client already has an account on the electronic wallet used by the Operator. The customer can use this account and pay for their order in complete security without providing their bank details.

Payment by bank transfer. The buyer can pay for his order by bank transfer. When placing an order, the Operator will provide the details of the account to which the transfer will be made, as well as the order number, which will be indicated in the transfer order. Orders are processed within a maximum of 48 hours from receipt of the transfer.

If applicable, the order confirmed by the Customer will only be considered valid when the payment center bank gives its consent to the transaction.

As part of the control procedures, the Operator may need to request from the Client all documents necessary to place an order. These parts will not be used for any purpose other than those specified.

Article 7. Prices

The cost of the Services valid at the time of order is indicated in euros, including all taxes (TTC) on the Site. In the event of a promotion, the Operator undertakes to apply the promotional price to any order placed during the promotion period.

The price is payable exclusively in euros (€).

The full price is due upon confirmation of the order. The prices offered include discounts that the Operator may provide.

The total amount of the Client's debt and its details are indicated on the order confirmation page.

Article 8 – Right of withdrawal

The customer may cancel the order within fourteen (14) calendar days from the conclusion of the contract in accordance with articles L. 221-18 et seq. of the Consumer Code.

If the Client wishes the service to begin before the end of the withdrawal period, the Operator collects his explicit request by any means.

The Client, who has exercised his right to refuse a service, the performance of which has begun, at his explicit request before the end of the refusal period, pays the Operator the amount corresponding to the service provided until his decision to refuse is communicated; this amount is proportional to the total price of the service agreed upon in the contract (and will therefore be equal to the total cost of the service if the service was provided in full).

No amount shall be payable to the Client who has exercised his right of withdrawal if his express request has not been received or if the Operator has not fulfilled the obligation to provide information provided for in Article L. 221-5 of the Consumer Code.

In accordance with Article L.221-21 of the Consumer Code and in order to exercise this right of withdrawal in accordance with the conditions of Articles L.221-18 et seq. of the Consumer Code, the Client is asked to fill out a standard withdrawal form. by clicking on the link below Link to Refund Request Form. https://rouzade.com/formulaire-de-retractation/

The Operator will send confirmation of receipt of the Client's request for withdrawal of funds by email.

If applicable, the Client may exercise his right of withdrawal by providing the Operator with the following information:

• First name, last name, address, telephone number and email address;
• decision to withdraw by means of an unambiguous statement (for example, a letter sent by post, fax or email, if these contact details are available and therefore appear on the standard withdrawal form). The client may use the return form model, but this is not required.

The exceptions of Article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, in particular if the order consists of a contract (in particular):

1° Provision of services that are fully completed before the end of the withdrawal period and the performance of which began after the explicit prior consent of the consumer and the express waiver of his right to withdraw;

2° Supply of goods or services, the price of which depends on fluctuations in the financial market that are beyond the control of the professional and which may occur during the withdrawal period;

8° Maintenance or repair work must be carried out urgently at the consumer's home and at his direct request, to the extent of spare parts and labor strictly necessary to respond to an emergency;

11° Concluded at open auction;

12° Provision of accommodation services other than lodging, transportation, car rental, food or leisure services that must be provided on a specific date or period;

13° Delivery of digital content not presented on a physical medium, the performance of which began after the express prior consent of the consumer and the express waiver of his right of withdrawal.

L’Exploitant remboursera au Client les sommes dues dans un délai de quatorze (14) jours à compter de la réception l’ensemble des éléments permettant de mettre en œuvre le remboursement du Client. Ce remboursement pourra être effectué par le même moyen de paiement que celui employé pour le Client. A ce titre, le Client ayant réglé sa commande sous forme d'avoirs / bons cadeau pourra être remboursé par avoirs / bons cadeau selon la volonté de l’Exploitant.

By accepting these General Conditions, the Client expressly confirms that he has been informed of the refund procedures.

Article 9 – Customer Service

The Customer can contact the Operator:

• to the number +33749859516 the next day and work hours from 10:00 to 17:00 on weekdays.
• by email to cabinet@rouzade.com indicating your name, phone number, subject of the request and the relevant order number.

Article 10. Intellectual property and license to use

The Operator is the sole owner of all elements presented on the Site, in particular, without limitation, all texts, files, animated or non-animated images, photographs, videos, logos, designs, models, software, brands, visual identity, database, structures of the Site and all other elements of intellectual property and other data or information (hereinafter "Elements") which are protected by French and international laws and regulations relating in particular to intellectual property.

Accordingly, none of the Site Elements may be modified, reproduced, copied, duplicated, sold, resold, transferred, published, transmitted, distributed, broadcast, performed, stored, used, rented or otherwise exploited, in whole or in part. manner, free of charge or for a fee, by the Client or a third party, regardless of the means and/or support used, known or unknown today, without the prior written permission of the Operator in each particular case. Depending on the specific case, and the Customer shall be solely responsible for any unauthorized use and/or exploitation.

The operator reserves the right to take legal action against persons who do not comply with the prohibitions contained in this article.

Article 11. Liability and guarantees

The Operator cannot be held liable for failure to perform the contract due to the fault of the Customer or due to an event qualified by the competent courts as force majeure, or even an unforeseen and irresistible action of any third party provided for in this Agreement.

Customer acknowledges that the characteristics and limitations of the Internet do not guarantee the security, availability, or integrity of data transmissions over the Internet. Thus, the Operator does not guarantee that the Site and its services will operate without interruptions or errors. In particular, their use may be temporarily suspended due to maintenance, updates or technical improvements, as well as changes in their content and/or presentation.

The Operator cannot be held liable for any use of the Site and its services by Clients in violation of these General Conditions, as well as for any direct or indirect damage that such use may cause to the Client or a third party. In particular, the Operator cannot be held responsible for the Client’s false statements and his behavior towards third parties. In the event that the Operator is held liable for such conduct on the part of one of its Clients, the latter undertakes to indemnify the Operator against any conviction and also reimburse the Operator for all expenses, including attorneys' fees, incurred for its defense.

Article 12 – Personal data

Each Customer is solely responsible for maintaining the confidentiality of its username and password and is fully responsible for all access to its Customer Account, whether authorized or unauthorized.

The Operator cannot be held liable for any harmful action or fact committed through the Client’s personal space by a third party who gained access to his identifiers and password through the fault or negligence of the Client. The Client undertakes to immediately inform the Operator if the Client becomes aware or suspects of unauthorized use or unauthorized access to his personal space.

For additional information regarding the use of Personal Data by the Operator, please carefully read the Privacy Statement (hereinafter referred to as the “Privacy Policy”). You can read this Privacy Policy (https://rouzade.com/politique-de-confidentialite/) at any time on the Site.

Article 13 – Hypertext links

Hypertext links available on the Site may lead to third-party sites not published by the Operator. They are provided solely for the convenience of the Customer, in order to facilitate the use of resources available on the Internet. If the Customer uses these links, he will leave the Site and then agree to use third party sites at his own risk or, where applicable, in accordance with the terms and conditions that govern them.

The Client acknowledges that the Operator does not control or contribute in any way to the terms of use and/or content applied or appearing on these third party sites.

Consequently, the Operator cannot accept any liability for these hypertext links.

In addition, Customer acknowledges that Operator cannot guarantee or assume all or any part of the terms of use and/or content of these third-party sites.

The Site may also contain advertising hypertext links and/or advertising banners linking to third-party sites not published by the Operator.

The Operator invites the Client to notify him of any hyperlink present on the Site, which allows access to a third-party site offering content that is contrary to law and/or morality.

The Client does not have the right to use and/or insert a hyperlink pointing to the site without the prior written consent of the Operator in each specific case.

Article 14 – Links

The Client authorizes the Operator to mention the Client's name and logo as a reference in its communications (brochure, website, commercial proposal, press relations, press release, press kit, internal communications, etc.).

Article 15 - Language of the contract

These General Conditions of Sale are written in French. If they are translated into one or more foreign languages, in the event of a dispute, only the French text will be authentic. The fact that, where applicable, normal exchanges between seller and consumer take place wholly or partly in a language other than French may under no circumstances be considered as a waiver of the application of these General Conditions of Sale or any of its provisions.

Article 16 - General provisions

Full agreement of the parties

These General Conditions constitute an agreement governing the relationship between the Customer and the Operator. They constitute the totality of the rights and obligations of the Company and the Operator related to their subject matter. If one or more provisions of these General Terms and Conditions are found to be invalid by law, regulation or final decision of a competent court, the other provisions will remain in full force and scope. In addition, the fact that one of the parties to these General Terms has not taken advantage of the other party's failure to comply with any of the provisions of these General Terms cannot be construed as a waiver on its part of exploiting such violation in the future.

Changes to the Terms

The Operator reserves the right, at any time and without prior notice, to change the content of the Site or the services available on it and/or temporarily or permanently discontinue the operation of all or part of the Site.

In addition, the Operator reserves the right to change the location of the Site on the Internet, as well as these General Conditions, at any time and without prior notice. Therefore, the Client must familiarize himself with these General Conditions before using the Site.

If significant changes are made and the services continue to be provided, the user will be informed via email and a notice on the site before the change is implemented.

Customer acknowledges that Operator cannot be held liable to Customer or any third party as a result of these modifications, suspensions or terminations.

The Operator advises the Client to save and/or print these General Conditions for safe and long-term storage and thus be able to use them at any time during the execution of the contract, if necessary.

Complaint - mediation

In case of a dispute, you must first contact the company's customer service using the following contact information: cabinet@rouzade.com

In the event of an unsatisfactory response to a complaint to Customer Service or no response from Customer Service within ten (10) days, Customer may refer a dispute related to the purchase order or these General Terms and Conditions against the Operator to the following mediator:

For investment and insurance consulting -

Contact details of the Prudential Control and Regulation Authority:

4, place de Budapest CS 92459 75436 Paris Cedex 09

Detailed information on appeals and complaints procedures, as well as contact information for the special service, can be found on the website axa.fr.

If the dispute is not resolved at the end of the grievance process, you can contact the Mediator by contacting the association:

La Mediation de l'Assurance TSA 50110 75441 Paris Cedex 09 www.mediation-assurance.org

Business creation consulting services -

Coordonnées de MEDIATION EN SEINE CONSOMMATION consommation@mediation-en-seine.fr telephone 06 84 46 86 48.

The mediator will attempt, with complete independence and impartiality, to bring the parties together with the goal of reaching an amicable solution. The parties remain free to accept or refuse mediation and, if mediation is resorted to, to accept or refuse the solution proposed by the mediator.

Applicable right

These General Conditions shall be governed by, interpreted and applied in accordance with French law.

Acceptation des conditions générales par le client

Le Client reconnait avoir lu attentivement les présentes Conditions Générales.

By registering on the Site, the Client confirms that he has read the General Conditions and accepts them, which makes him a contractual obligation under the terms of these General Conditions.

The General Conditions applicable to the Client are available on the date of the order, a copy of which, dated to date, may be provided to the Client upon his request, therefore it is stated that any change to the General Conditions made by the Operator will not apply to any order placed previously , unless expressly agreed by the Customer at the outset of a given order.